Conditions of Sale

General

In these conditions of sale: The company means The Resin Warehouse.

Our registered office is:
Unit 18 Wickham Business Centre, Harwood Road, Littlehampton, West Sussex BN17 7AU.
Tel 03301 332393

The customer means any person contacting the company for the supply of products. Delivery means delivery by the company or any subcontractor employed by the company directly or indirectly. These conditions may only be modified by a variation in writing signed on behalf of the company by a Director. Submission of a purchase order online will be taken as agreement to these conditions of sale. Telephone orders are accepted, when confirmed in writing by email and on the basis, you have accepted our terms and conditions.

Supply of Products

Products are sold under the express understanding that:

1. Contracts for the supply of goods or services to retail or domestic customers are governed by The Sale of Goods Act 1979 (as amended) and supplied in compliance with, The Consumer Protection (distance selling) regulations 2000 as amended by S1689 2005. Any customers contacting in the course of their business are excluded from consumer protection legislation and are contacting with the company on a business-to-business basis.
2. The customer is fully made aware of the conditions of sale for our goods. As the stone is a natural product, they may show some colour variations. All sizes quoted are approximate. We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves.
3. The company require any complaint to be made in writing by the customer within 14 days. If the customer is dissatisfied with the product then it must be returned to the company within a reasonable time after the complaint has been logged. A refund will then be made for the original purchase price. Should it be deemed that the product is satisfactory, we reserve the right to charge for the cost of return.
4. Customers are required to pay by credit card/debit card at the time of ordering. For proformas, goods will not be dispatched until payment
   has been received.
5. All products (however delivered) shall be at the customers risk from the time of collection (if so collected) or from the time of delivery. After such time, the company shall be under no liability for loss or damage or deterioration of the product from whatever cause arising.

Delivery

1. The company will make every effort to deliver products on the agreed date, but if for any reason the company is unable to deliver then no liability whether in damages or otherwise for delay of whole or any part of the goods ordered arising from any cause whatsoever.
2. Delivery by the company shall be conditional upon access free from encumbrances and good roads being available to the company’s vehicles to the place of delivery.
3. The company will not accept any liability for damages to property caused during delivery.
4. If the company, or its agent cannot gain access to the delivery address then additional costs may be incurred. Deliveries are made using large vehicles and it is the customers’ responsibility to inform the company if there may be an access problem. In such cases that delivery, in the opinion of the company is not possible, then the company reserves the right to cancel the order. This above action must be completed before 2 pm on the day prior to delivery. Delivery vehicles use tail lift off-loading, and it must be emphasized that the delivery vehicle must be able to park in an area where the delivery is to be made. A pallet truck is then used to manoeuvre the products off the tail lift to the kerbside delivery point. The customer, or somebody appointed by the customer, should be at the delivery point to accept the delivery.
5. The customer will, at all times, be responsible for the security and insurance of their purchase.
6. The customer will comply with all requirements of Health & Safety Legislation.
7. Delivery will be made on a kerb side delivery basis and will be the customer’s responsibility to move the product from the place of delivery to the area of requirement.
8. The company accepts no responsibility for injury or damage caused to persons or equipment whilst on company premises.

Order Amendments

1. Any order amendments must be made before goods are dispatched; dispatch may be up to two working days prior to delivery. We are unable to amend orders after dispatch.
2. The company reserves the right to cancel any order placed. Any such orders will be refunded as soon as practically possible. An email will be sent confirming any such cancellation to the email address supplied when the order was placed.

These conditions and any contract or variation are governed by the law of England. Any disputes arising from these conditions or any contract or variation entered into by the company with the customer which cannot be settled in the ordinary course of business shall be referred to a single arbitrator in accordance with the arbitration act 1950 or any modification thereof for the time being in force. This policy does not affect your statutory rights.

Cancellation/Returns Policy

1. The customer has the right to cancel any order. However, any cancellation must be made prior to dispatch.
2. Cancellations should be made by telephoning 03301 332393 between the hours of 9.00 am and 5.00pm.
3. Customers may return the goods at their own expense to the aforementioned address within 21 working days from the day following the day of delivery, or we will collect the goods and charge you the cost of return and a re-stocking fee.
4. Returned pallets – By making a payment means you are accepting our Conditions of Sale. If for any reason a delivery is returned you will be charged the cost of return only.
5. When a delivery cannot made on the due date due to access issues or unforeseen circumstances, we will attempt a re-delivery at your request, price TBC. If you have any queries relating to this or any other issue please call us on 03301 332393.
6. This does not affect your statutory rights.

Returns and Refund Policy

Returns Policy

You can return your purchase in its original condition within 21 days of the date you received the item. All shrink-wrap must be intact and the goods in
the same condition supplied. If you wish to return your item, you be charged the return delivery charge only.

Refunds Policy

Where you are withdrawing from your purchase between seven and 30 days after delivery and there has been no error on our part, we will refund only the cost of the item. We will not refund the delivery or other add on charges made. Any refund paid will be paid back to the same method of payment.

Unsuccessful Deliveries

Should we be unable to deliver due to the point of off-loading not meeting the criteria, the return charges will apply.